Home Insurance Claim: Understanding the Process

Understanding the process

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Insurance Claims

Get the funds you need to repair your home

We're here to help you understand the Insurance Claim process and get your home restored. We know that repairing your home can be difficult and time consuming, so we want to help you get back to normal as soon as possible.

The Insurance Claim Package

Our Insurance Claim Package (PDF) walks you through the insurance process, provides the necessary forms you may need and serves as a roadmap to accessing the funds you need to repair your home.

Quick reference Guides 鈥� these provide specific details about your next steps.
Important Documents 鈥� you may need to submit these depending on your situation.
Contact Information 鈥� how to contact and send us your information.
Tips to Protect Yourself Against Contractor Fraud (PDF) 鈥� ways to prevent contractor fraud or price gouging from happening to you.

Download Insurance Claim Package (PDF)

Frequently asked questions

As your mortgage servicer, we have financial interest in your home and need to make sure it鈥檚 restored to the condition it was in immediately before it was damaged.

We鈥檒l mail your initial disbursement check (or have the funds deposited into your Chase personal account) within three business days of processing your insurance claim check.

Yes. If you鈥檇 like to have funds sent to an address other than the one we have on file, complete the 听Authorization to Mail Funds to Alternate/ Temporary Address found at the back of the Insurance Claims Package and return it to us.

We want to make sure that the repairs are being done correctly and according to schedule. Releasing the funds in separate payments also helps prevent contractor fraud.

Call us at 1-866-742-1461 to request that your request for funds be reviewed for an exception.

Let us know. For current loans, we'll release the amount that exceeds your unpaid balance in addition to the first disbursement of insurance claim funds.听

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If you want to use the funds to pay off your balance (including unpaid fees and interest) you can get a payoff quote at chase.com/payoff or call 1-800-848-9136 to see if the claim funds will payoff the amount. Then complete this form (PDF) requesting us to use the claim funds to pay off your loan balance.

These funds are intended to repair your home to a condition that is as good (or better) than it was immediately before your property was damaged and cannot be applied to your past-due balance.

Send us a copy of legal documentation showing your full name (first, middle and last), along with your insurance claim check, or bring them into a .

How to contact us or submit forms:

Online:

(a secure, Chase-approved site)

Regular mail

Chase
P.O. Box 6546
Springfield, OH 45501

Phone:

1-866-742-1461
We also accept operator relay calls

Overnight mail:

Chase
1 Assurant Way
Springfield, OH 45505

Fax:

1-678-475-8899
(Free of charge from any Chase branch)

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